Shipping policy

SHIPPING POLICY

Thank you for shopping at BestiePets! Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.

  • Standard Shipping: Estimated delivery time is 5 to 10 business days.

  • Free Shipping: We offer free standard shipping on orders over 65 EUR.

Please note: Delivery times are estimates provided by carrier services and are not guaranteed. Delays can occasionally occur due to customs processing or carrier peak seasons.

3. Shipment Tracking Once your order has shipped, you will receive an email confirmation containing a tracking number. Tracking information may take up to 24–48 hours to become active in the carrier's system.

4. Customs, Duties, and Taxes BestiePets is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, customs clearance fees, etc.).

5. Address Errors & Undeliverable Packages Please double-check your shipping address before placing your order. BestiePets is not responsible for orders shipped to incorrect or incomplete addresses provided by the buyer. If a package is returned to us as undeliverable, return shipping costs and re-shipping fees will be borne by the customer.

6. Lost, Stolen, or Damaged Packages If you received your order damaged, please contact us immediately at hello@bestiepetshop.store with your order number and photos of the item and packaging. We will assist you in lodging a claim with the carrier or organizing a replacement.

Questions? If you have any questions about our Shipping Policy, please contact us at hello@bestiepetshop.store.